Avelure Med Spa Terms & Policies

Appointment Policies

Notice Requirement: Clients must provide at least 24 hours’ notice to cancel or reschedule an appointment.
Fee Policy: A $50 fee applies to:

  • No shows
  • Cancellations or reschedules made within 24 hours of the appointment
  • Appointments booked within 24 hours that are then canceled or rescheduled

Same day time adjustments (earlier or later) do not incur a fee.
The fee is per appointment (e.g., numbing + treatment = $100).
One courtesy waiver may be offered; additional waivers are at the Practice Manager’s discretion. When a fee is waived, document it in a general note in the client’s profile. All outstanding fees must be settled before scheduling future appointments.
Payment Authorization: A valid credit card is required to secure all appointments. This card may be charged in accordance with this cancellation policy.
Cancellation Confirmation: An appointment is considered cancelled only once Avelure provides verbal, text, or email confirmation.

 

Gift Card Terms

Gift cards may be used toward services or products, excluding gift card purchases. Not redeemable for cash; unused value remains on the card. Avelure Med Spa is not responsible for lost, stolen, or damaged cards.

 

Product Sales Terms

  • Product returns between 30 days are eligible for store credit with proof of purchase.
  • Products that have been substantially used cannot be returned.

 

Services and Package Sales Terms

Refunds to the original form of payment are available within 30 days of purchase. After 30 days, refunds are issued as store credit for services or retail. Credit may be transferred to a friend or family member.

  • Refunds are not available for services already rendered.
  • Clients may email [email protected] within 30 days of treatment to discuss outcome concerns.

Filler Dissolving Policy

  • Clients with filler from elsewhere may be seen for consultation.
  • Terms are outlined in the filler consent forms.

 

Age Restrictions

Avelure provides services to clients 18 years and older.

  • 16–17 year old clients may receive DiamondGlow®
  • 13–17 year old clients may Laser Hair Reduction Only if:
  • A parent/guardian is physically present for the entire service.
  • All intake forms and written consent are completed by the parent/guardian.


*** Providers may decline or discontinue treatment if eligibility or clinical appropriateness is not met. No services (other than those listed) are performed on clients under 18 years of age. ***